Extra Charges
What happens if I ended up staying longer?
Jen
Last Update há 2 anos
We understand that emergencies happen and you may end up staying late for a visit that was, for example, only supposed to be for one hour but you needed to call the vet and stay with the horse for the appointment.
Should this happen, make sure you've been in contact with the owner or your client about the circumstances. Message them afterwards that you will send a link to pay for the extra time.
Currently, extra charges aren't able to be added to a transaction that's already been made on Stableworx- this is a feature that we will be rolling out in the future.
A workaround for this is to create a new listing for this instance by following these steps:
1.) Log in to your Stableworx account
2.) Click the red "Post a New Listing" button at the top right corner of the page
3.) Click Category: Horse & Livestock Care
4.) Click Subcategory: Urgent Care Visit or Coverage
5.) Click Listing type: Custom Invoice
6.) Fill out the details. Make sure to include at least the Listing Title, Price, and the Detailed Description. We recommend saying in the description that this an additional invoice listing and not being specific to your client since this listing will be live for all users to see.
7.) Post the listing and we'll review and approve it ASAP.
8.) Share the link with your client in the chat (in your account inbox) and make sure to include what the date and times were for staying late.
9.) The booking process will be similar to the normal process for payout so you will still need to approve the request after your client pays, then your client will need to mark it complete in order to send your payout. We can also expedite this since the gig already happened- simply send us a message here.
10.) Once you receive your payout, you should close the listing. Feel free to reopen it if you ever need to in the future. You'll see it in your account under "My Listings" with a status marked Closed. Click the pencil icon to the right and you'll be able to re-list.
As always, we are able to set this up for you- if you need help, just reach out to customer support here or call us at 888-706-6066.